My friend and colleague, Andrew Busby has just returned from New York, buzzing with all the latest gossip from Retail’s BIG Show. As I know we all shop…I thought I would share his experience with you. This year customer experience, in-store experience and customer-centric retailing were all key themes from the show, which is great news for shoppers.
2014 was the biggest and best NRF Show so far (well it would be!) with more than could be absorbed in the time available. However some key themes emerged which are both exciting and significant for retailers worldwide. Here is a personal summary of my 3 days at NRF 2014.