According to Wikipedia ‘perfect storm’ is an expression that describes an event where a rare combination of circumstances will aggravate a situation drastically. The term is also used to describe an actual phenomenon that happens to occur in such a confluence, resulting in an event of unusual magnitude. Being an passionate sailor – I am watching the weather like a hawk this weekend and taking a trip to coast to keep a protective eye on my pride and joy as what is threatening to turn into the true definition of a ‘perfect storm’ is brewing in the Atlantic and looks like it will be landing on the south coast tomorrow bringing storm force winds, rain and flooding that may even rival the catastrophic storm of 1987.
Now, maybe not so physically catastrophic but with just as far reaching and dramatic consequences to businesses everywhere, is the ‘perfect millennial storm’ which is currently brewing and will land in 2020. This will be when over 50% of the workforce will be made up of ‘Millennials’ demanding all the technologies at work that will enable them to communicate in real-time, at any time and with anyone they need to, wherever they may be working. It seems Millennials want a more sociable, friendly working environment that will allow them flexibility to balance life and work and not necessarily tie them to an office.
Technology is advancing and some providers of workforce management solutions are already getting ahead of this ‘perfect storm’. Integrating popular enterprise social networking and collaboration capabilities with a workforce management solution already offers innovative and intuitive options I am sure Millennials will approve of. While mobile and cloud options allows managers and staff to access their Kronos solution ‘on the move’ and gives them the freedom they expect – to allow them a more flexible working environment whenever possible.
Millennials won’t just be expecting to work in a flexible and communicative environment – they will also be consumers expecting retailers and service companies to allow them the freedom to choose, buy and share their feedback through a variety of channels and have the technology to enable this. Yet another reason that workforce management in even smaller organisations will need to be flexible enough to keep pace with the impatient demands put on the business of socially driven consumer market full of of ‘I want it and I want it now!’ Millennials.