A Lighter Look at Customer Dissatisfaction

One way to improve customer service is to make sure enough staff are available to serve your customers… I am sure we have all been in this situation? By scheduling staff accurately and using  data analytics to forecast demand – you will take one step closer to making your customers very happy!

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How Hard Are Your Elves Working Santa?

If you (or Santa) want to know more about tracking and managing workforce productivity you can find some useful free resources here Ho, Ho, Ho!

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