What Have Retailers Got In Store For Customers In 2014? Report from Retail’s BIG Show

My friend and colleague, Andrew Busby has just returned from New York, buzzing with all the latest gossip from Retail’s BIG Show. As I know we all shop…I thought I would share his experience with you. This year customer experience, in-store experience and customer-centric retailing were all key themes from the show, which is great news for shoppers.

NRF, The BIG Show, New York
NRF, The BIG Show, New York

2014 was the biggest and best NRF Show so far (well it would be!) with more than could be absorbed in the time available. However some key themes emerged which are both exciting and significant for retailers worldwide. Here is a personal summary of my 3 days at NRF 2014.

You can follow Andrew @andrewbusby on Twitter and follow his blog Retail Storm here

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A lighter look at mobile workforce management

Here is a little something to get over the Wednesday hump –  did you know you can manage your workforce from anywhere? Learn more about three breakthrough technologies: Instant Engagement, Guided Decisions, and Mobile Management — and how they will change the way businesses manage their workforce. Here’s an informative white paper you may find useful download white paper.

Time Well Spent
Time Well Spent

 

The Connected Generation – Is Your Organisation Keeping Up?

The connected generationThe Next Generation of workers has arrived. And they are expecting to be connected anywhere, anytime to all the information they need, at work and at home. They are more than happy to access business information via their own personal devices and rather than being tied to desktops and laptops – their mobile devices are the primary technology used for the majority of their communications and information to support productivity at work.

Managers and employees increasingly expect to have the freedom to manage and work ‘on the go’; utilising their time efficiently and maximising productivity. And with more employees demanding a flexible and balanced work life, one way for employers to enable this is by embracing the mobile technology that is now available. Flexible working practices can mean less overheads and improved employee engagement for many organisations. Mobile technology will also support a more agile workforce – one where managers and employees on the frontline are able to respond in real time to the changing needs of their business and customers – allowing them to approve requests for more hours, respond to absence and share information quickly and easily wherever they may be.

With mobile technology becoming more widely available, affordable, reliable and secure, workplace culture is experiencing a tsunami of change.  And as long as organisations have the right technology and IT infrastructure in place there is little to hold back the tide. Those organisations that don’t move with the times will be left behind and have to deal with disengaged employees, gaping skills gaps and will lag behind competitors who embrace the new age.