It’s Not Witchcraft – It’s The Power of Big Data

TWS21.600.witchcraftIs your organisation sweating and trembling at the thought of all that workforce data that you are collecting but doing nothing with? Or is it hiding under the covers believing that if you ignore it, it isn’t scary at all?

Organisations today are overwhelmed with data.  Perhaps Halloween is the perfect day to cast a spell that will give you a vision into a future when you will be able to take control of your workforce data. Imagine if you could use your workforce data to make meaningful business decisions to support your business strategy. What if you could make timely decisions around labour budget and productivity issues that would help boost performance, improve customer service and gain a competitive advantage whilst balancing the budget?

Never underestimate the power of your data. Best of breed organisations use a workforce management analytics tool to give their business leaders, managers and front-line supervisors the ability to analyse data in real-time. This enables them to make decisions that will have an immediate, positive impact on the business. If you don’t have the ability to make sense of things like meeting customer demand, waste, productivity and labour costs such as absence, lateness and the cost of overtime, then you cannot make those informed decisions. LondonWaste and PUMA use workforce analytics to help them gain real-time insight to drive growth and uncover opportunities to improve business performance. They have taken the scare-factor out of their BIG DATA and will sleep a little better tonight.

Join Me For Leading Workforce Management Event

I am thrilled to be conducting a panel discussion with industry experts about how Big Data, analytics and mobile are shaping the future of workforce management at our annual conference this year and would like to extend a personal invitation to Kronos customers and prospective customers to share this year’s exciting workforce management learning experience, KronosLive EMEA 2013. We are expecting around 200 delegates from the UK and Europe and across all industry sectors to attend the conference being held in London this May. Why not be part of the experience and come along?

The day will include thought leadership presentations, educational sessions and provide plenty of networking opportunities with industry peers and our Kronos experts, who, I know, will be happy to demonstrate the latest workforce technology and answer any questions you may have. I hope to see you there.

The conference will be taking place on Tuesday 14th May at 200 Aldersgate, St Paul’s in London, just 15 minutes from London St Pancras International and if you would like to join us please register soon as places are limited.

Our main event sponsor this year is Cognizant, leading provider of information technology, consulting and business-process services. Cognizant will be co-presenting one of the main sessions and will be on hand all day to answer questions.
KronosLive EMEA 2013
Cognizant-logo

How Mature Are You? Part 4

There are many organisations that have evolved through the first three phases of the workforce management maturity curve*, from seeing their workforce as an expense they now see them as a resource and a flexible asset.

Best-in-class organisations that have moved into the fourth phase, The Innovate Phase now view their workforce as an absolute competitive advantage. For them, their employees are their most critical asset who, when given the right tools, training and support enable these organisations to achieve great results that their customers’ value and their peers and competitors envy.

Workforce Maturity Curve 4Organisations in the Innovate phase are embracing Big Data initiatives to identify triggers that influence growth, profitability, brand reputation, and operational excellence, as well as organisational transparency and accountability.

In the Innovate phase, organisations incorporate labour metrics into their Big Data strategies, to transform their workforce into a network of individuals all working together to achieve a desired result.

The correlation of workforce data with operational measurements of inputs & outcomes can yield powerful insight into the impact of your people on business growth, brand perception and ultimately shareholder value. Big Data strategy will enable business innovation and continuous improvement. Lack of understanding of how to use analytics to improve the business is the biggest obstacle in achieving success with big data. Organisations must move the analysis from an IT function to a business operations function – combining measurements, analytics and business intelligence tools with visibility and controls for business leaders to understand and act on.

When workforce analytics is combined successfully with operational data, actionable information will lead to operational comparisons and adjustments. Initial tracking of labour metrics like absenteeism, turnover and overtime can evolve into industry-specific trends and analysis. Retail stores can see the impact in increased operating margins, profit per employee and a stronger brand reputation. Manufacturing and Contract Services organisations can achieve operational excellence lean labour principles. The Supply chain can manage in the moment in warehouses and distribution channels and Healthcare providers provide better patient care and outcomes.

When your workforce evolves from a cost of doing business into a competitive advantage, your organisation can make that leap from good to great!

If you have any questions or comments please post them and I will be happy to respond.

The workforce management maturity curve was first discussed in detail in my US Kronos colleagues’ blog It’s About Time

Retailers at the NRF Show are learning how ‘Managing in the Moment’ can deliver the best shopping experience for their customers

NRF - Kronos for Retail BannerThe 102nd National Retail Federation Annual is coming to a close today in New York – it has been attended by thousands of retailers from all over the globe and many of my colleagues from Kronos have been there to show them how our exciting and powerful workforce management tools Workforce Tablet™ and Workforce Analytics transform labour and sales data into meaningful information for managers on the move.

We have also been introducing visitors to our release of Task Management, developed in conjunction with our retail customers. These solutions completely change the way retailers manage their workforce providing the most complete Retail Workforce Management solution available.

To achieve real competitive advantage and brand loyalty, retailers must provide customers with the best possible shopping experience.

Our Workforce Tablet™ solution, operating on the widely adopted iPad®, provides managers with real-time data out in the store, enabling them to truly “Manage in the Moment”. With intuitive views of employee skills, availability, absence and holiday requests for instance, managers can make decisions in time to effect the performance of the business without leaving the sales floor.

Used in conjunction with Workforce Analytics managers have access to configurable views that highlight key performance indicators such as coverage, service level, sales, labour cost and productivity in an easy to understand dashboard, so they can focus on what really matters to ensure timely adjustments are made at department, store or regional level driving real competitive advantage, customer satisfaction and employee engagement.

Kronos Stand 2 at NRF 2013Kronos is the first to build a task management solution on an existing, proven workforce management platform and our Workforce Task Management tool simplifies store execution by providing managers with a streamlined approach to create, approve, execute, and verify tasks. This will help drive productivity by streamlining communication between corporate and stores. It also increases sales and customer satisfaction by ensuring that tasks are completed on time and consistently across locations.

Our retail experts at the show include Andrew Busby and you can follow his tweets on Twitter @andrewbusby about #nrf13 and follow the show at @RetailBigShow.

Viva Las Vegas! KronosWorks 2012, the Greatest Workforce Management Show in Town Has Arrived!

Almost 2,100 Kronites have descended on the Aria Resort, Las Vegas this week. #KronosWorks12 opened its doors on Sunday with a fabulous, funny keynote speech from Billy Beane and an inspirational opening presentation by CEO Aaron Ain.

My contribution earlier this week was to Chair the panel session: ‘The What, How and Why of Deploying WFM across the Globe’. On the panel I was joined by some esteemed Kronos customers who between them had a vast amount of experience and insight into large-scale and global implementations. The panel comprised: Adrian Peace of the Co-op, Paul Turner of Caterpillar Europe, Tanya Brown of Nestle Globe and Helen Delight of Pick N Pay South Africa.

There was lots of lively discussion and some common themes emerged around the need for good communication, change management and the need to understand and respect different cultures both outside and even, sometimes, within the organisation.

The panel all agreed the benefits of implementing a workforce management system across the organisation are huge. And the main areas of improvement gained from implementing a Kronos solution highlighted during the discussion were process improvements, lower costs, higher revenue and customer satisfaction, high compliance and central visibility.

Kronos and our customers were very excited at the launch at #KronosWorks12 of Workforce Tablet™, a tablet app that delivers real-time, location-specific workforce information to frontline managers so they can #manageinthemoment and even more with the release of Workforce Task Management™, which cements our ability to deliver the market’s most complete retail and hospitality workforce management solution available.

Other key highlights at this year’s event are Workforce Analytics and how it captures the essence of BIG Data, Kronos’ comprehensive and ever more popular offerings in the Cloud, and the many InTouch® apps being developed by Kronos and our partners. So proud to be working for a company that delivers ‘workforce innovation that works’!

BIG DATA – A Scary Story for Halloween!

Is your organisation sweating and trembling at the thought of all that workforce data that you are collecting but doing nothing with? Or is it hiding under the covers believing that if you ignore it, it isn’t scary at all?

Organisations today are overwhelmed with data.  Perhaps Halloween is the perfect day to cast a spell that will give you a vision into a future when you will be able to take control of your workforce data. Imagine if you could use your workforce data to make meaningful business decisions to support your business strategy. What if you could make timely decisions around labour budget and productivity issues that would help boost performance, improve customer service and gain a competitive advantage whilst balancing the budget?

Never underestimate the power of your data. Best of breed organisations use a workforce management analytics tool to give their business leaders, managers and front-line supervisors the ability to analyse data in real-time. This enables them to make decisions that will have an immediate, positive impact on the business. If you don’t have the ability to make sense of things like meeting customer demand, waste, productivity and labour costs such as absence, lateness and the cost of overtime, then you cannot make those informed decisions. LondonWaste and PUMA use workforce analytics to help them gain real-time insight to drive growth and uncover opportunities to improve business performance. They have taken the scare-factor out of their BIG DATA and will sleep a little better tonight.