The Connected Generation – Is Your Organisation Keeping Up?

The connected generationThe Next Generation of workers has arrived. And they are expecting to be connected anywhere, anytime to all the information they need, at work and at home. They are more than happy to access business information via their own personal devices and rather than being tied to desktops and laptops – their mobile devices are the primary technology used for the majority of their communications and information to support productivity at work.

Managers and employees increasingly expect to have the freedom to manage and work ‘on the go’; utilising their time efficiently and maximising productivity. And with more employees demanding a flexible and balanced work life, one way for employers to enable this is by embracing the mobile technology that is now available. Flexible working practices can mean less overheads and improved employee engagement for many organisations. Mobile technology will also support a more agile workforce – one where managers and employees on the frontline are able to respond in real time to the changing needs of their business and customers – allowing them to approve requests for more hours, respond to absence and share information quickly and easily wherever they may be.

With mobile technology becoming more widely available, affordable, reliable and secure, workplace culture is experiencing a tsunami of change.  And as long as organisations have the right technology and IT infrastructure in place there is little to hold back the tide. Those organisations that don’t move with the times will be left behind and have to deal with disengaged employees, gaping skills gaps and will lag behind competitors who embrace the new age.


Retailers at the NRF Show are learning how ‘Managing in the Moment’ can deliver the best shopping experience for their customers

NRF - Kronos for Retail BannerThe 102nd National Retail Federation Annual is coming to a close today in New York – it has been attended by thousands of retailers from all over the globe and many of my colleagues from Kronos have been there to show them how our exciting and powerful workforce management tools Workforce Tablet™ and Workforce Analytics transform labour and sales data into meaningful information for managers on the move.

We have also been introducing visitors to our release of Task Management, developed in conjunction with our retail customers. These solutions completely change the way retailers manage their workforce providing the most complete Retail Workforce Management solution available.

To achieve real competitive advantage and brand loyalty, retailers must provide customers with the best possible shopping experience.

Our Workforce Tablet™ solution, operating on the widely adopted iPad®, provides managers with real-time data out in the store, enabling them to truly “Manage in the Moment”. With intuitive views of employee skills, availability, absence and holiday requests for instance, managers can make decisions in time to effect the performance of the business without leaving the sales floor.

Used in conjunction with Workforce Analytics managers have access to configurable views that highlight key performance indicators such as coverage, service level, sales, labour cost and productivity in an easy to understand dashboard, so they can focus on what really matters to ensure timely adjustments are made at department, store or regional level driving real competitive advantage, customer satisfaction and employee engagement.

Kronos Stand 2 at NRF 2013Kronos is the first to build a task management solution on an existing, proven workforce management platform and our Workforce Task Management tool simplifies store execution by providing managers with a streamlined approach to create, approve, execute, and verify tasks. This will help drive productivity by streamlining communication between corporate and stores. It also increases sales and customer satisfaction by ensuring that tasks are completed on time and consistently across locations.

Our retail experts at the show include Andrew Busby and you can follow his tweets on Twitter @andrewbusby about #nrf13 and follow the show at @RetailBigShow.

Viva Las Vegas! KronosWorks 2012, the Greatest Workforce Management Show in Town Has Arrived!

Almost 2,100 Kronites have descended on the Aria Resort, Las Vegas this week. #KronosWorks12 opened its doors on Sunday with a fabulous, funny keynote speech from Billy Beane and an inspirational opening presentation by CEO Aaron Ain.

My contribution earlier this week was to Chair the panel session: ‘The What, How and Why of Deploying WFM across the Globe’. On the panel I was joined by some esteemed Kronos customers who between them had a vast amount of experience and insight into large-scale and global implementations. The panel comprised: Adrian Peace of the Co-op, Paul Turner of Caterpillar Europe, Tanya Brown of Nestle Globe and Helen Delight of Pick N Pay South Africa.

There was lots of lively discussion and some common themes emerged around the need for good communication, change management and the need to understand and respect different cultures both outside and even, sometimes, within the organisation.

The panel all agreed the benefits of implementing a workforce management system across the organisation are huge. And the main areas of improvement gained from implementing a Kronos solution highlighted during the discussion were process improvements, lower costs, higher revenue and customer satisfaction, high compliance and central visibility.

Kronos and our customers were very excited at the launch at #KronosWorks12 of Workforce Tablet™, a tablet app that delivers real-time, location-specific workforce information to frontline managers so they can #manageinthemoment and even more with the release of Workforce Task Management™, which cements our ability to deliver the market’s most complete retail and hospitality workforce management solution available.

Other key highlights at this year’s event are Workforce Analytics and how it captures the essence of BIG Data, Kronos’ comprehensive and ever more popular offerings in the Cloud, and the many InTouch® apps being developed by Kronos and our partners. So proud to be working for a company that delivers ‘workforce innovation that works’!